Shipping & Return Policy

Mile High Studio at Red Rock
Crafted Moments. Elevated Impression.

Thank you for shopping with Mile High Studio at Red Rock. Many of our items are handmade, customized, or produced in limited quantities. Please review our shipping and return policies before placing your order.

Shipping & Processing

Processing Times

Because our products are handcrafted with care, processing times may vary by item. The estimated processing time displayed at the time of purchase applies before shipping transit time.

Custom and personalized orders may require additional processing time depending on the complexity of the design and availability of materials.

Shipping

Orders are shipped to the delivery address provided at checkout. Customers are responsible for ensuring that their shipping information is complete and accurate before submitting an order.

Once an order has been transferred to the shipping carrier, delivery times are determined by the carrier and are outside our direct control. Carrier delays caused by weather, holidays, service interruptions, or other circumstances may occasionally occur.

When tracking is available, tracking information will be provided after the order has shipped.

Incorrect Shipping Addresses

Please contact us as soon as possible if you discover an error in your shipping address.

If an order has not yet shipped, we will make reasonable efforts to update the address. Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Orders returned to us because of an incorrect or incomplete address may require payment of additional shipping charges before the order can be reshipped.

Damaged Orders

We carefully package our products to help protect them during transit. If your order arrives damaged, please contact us promptly after delivery.

Please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged product

  • Photographs of the shipping box and packaging

Please retain the product and all original packaging while the issue is being reviewed.

Depending on the circumstances and product availability, an approved damaged-order claim may be resolved through a replacement, repair, store credit, or refund.

Returns & Exchanges

Custom and Personalized Products

Because custom and personalized products are created specifically for the customer, all sales of custom and personalized items are final unless the product arrives damaged or there was an error made by Mile High Studio at Red Rock.

Please carefully review names, dates, colors, wording, personalization details, and other selections before approving or submitting your order.

Non-Custom Products

We want you to be pleased with your purchase. For eligible non-custom products, please contact us within 14 days of delivery to request a return.

Returned merchandise must be:

  • Unused and in its original condition

  • Returned with its original packaging when reasonably possible

  • Securely packaged to prevent damage during return shipping

Return authorization must be obtained before sending an item back.

Unless the return is due to an error by Mile High Studio at Red Rock or an approved damaged-product claim, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Non-Returnable Items

The following items are generally not eligible for return:

  • Custom or personalized products

  • Made-to-order products created to customer specifications

  • Products that have been used, altered, or damaged after delivery

  • Clearance or final-sale merchandise when identified as such at the time of purchase

Refunds

Approved returns will be inspected after they are received. If the return meets the requirements of this policy, the applicable refund will be issued to the original payment method when possible.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because handmade and customized orders may enter production shortly after purchase, cancellation cannot be guaranteed once materials have been purchased, personalization has begun, or production is underway.

Handmade Product Variations

Our products are handcrafted, and slight variations in color, placement, texture, pattern, or other details may occur. These subtle differences are part of the handmade nature of our products and generally are not considered defects.

Colors may also appear slightly different depending on screen settings, lighting, photography, and individual materials.

Contact Us

Questions regarding an order, shipment, return, or damaged product may be directed to:

Mile High Studio at Red Rock
Email: admin@milehighstudio-redrock.com or operations@milehighstudio-redrock.com

We appreciate your business and the opportunity to create something special for you.

Last Updated: September 28, 2026